Privacy Policy

Last updated: March 2025

1. Introduction

Welcome to pramie.at. We're committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains our practices regarding data collection and processing when you use our hotel search and comparison service.

As an Austrian website operating within the European Union, we adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws. We believe in your right to privacy and strive to ensure that your personal data is handled with care and respect.

2. Who We Are

Pramie.at is a hotel search and comparison platform that helps users find the best hotel deals. We do not process bookings directly; instead, we connect you with our partner, Booking.com, where the actual reservation process takes place.

For the purposes of GDPR, we are considered a data controller for the information collected on our website. This means we determine the purposes and means of processing your personal data while you interact with pramie.at.

3. Information We Collect

3.1 Information You Provide to Us

When you use our service, you might share:

Your search preferences (destinations, dates, number of guests)
Email address (if you subscribe to our newsletter)
Feedback or inquiries you submit through our contact forms

3.2 Information Collected Automatically

As you navigate through our website, we gather:

Technical information about your device (type, operating system, browser)
Your IP address and approximate location (country/city level)
How you interact with our website (pages visited, search queries, time spent)
Referral sources (how you found our website)

We collect this information using cookies and similar technologies. To learn more about how we use cookies and how you can manage them, please visit our Cookie Policy.

4. How We Use Your Information

We use your information to:

Show you relevant hotel options based on your search criteria
Improve our website's functionality and user experience
Analyze usage patterns to enhance our service
Respond to your inquiries and provide customer support
Send you updates and promotional content (with your consent)
Ensure the security of our service
Comply with legal obligations

5. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

Legitimate Interest: We process certain data to provide and improve our service, which is in our legitimate business interest. This includes analyzing how users interact with our website to enhance functionality.
Consent: We only send marketing communications or use certain non-essential cookies with your explicit consent, which you can withdraw at any time.
Contract: If you contact us with specific inquiries, we process your data as necessary to respond to your request.
Legal Obligation: We may process your data to comply with legal requirements applicable in Austria and the EU.

6. Third-Party Services and Data Sharing

6.1 Booking.com Integration

When you select a hotel on our platform, you will be redirected to Booking.com to complete your reservation. Please note:

We do not process any booking or payment information
Once redirected, your interaction is governed by Booking.com's privacy policy
Booking.com will collect additional personal data necessary for completing your reservation
We may receive anonymized or aggregated data from Booking.com about bookings originating from our website

We encourage you to review Booking.com's Privacy Statement before completing your reservation.

6.2 Other Third Parties

We may also share information with:

Analytics providers (like Google Analytics) to understand how users interact with our website
Service providers who help us operate our website and business
Legal authorities when required by law or to protect our rights

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

7. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. International Data Transfers

As we operate within the EU, your data is primarily processed within the European Economic Area (EEA). However, some of our service providers may be based outside the EEA. In such cases, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission.

9. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You can ask us to temporarily or permanently stop processing your data.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to our processing of your personal data, particularly for direct marketing.
Rights Related to Automated Decision-Making: You can contest any automated decisions made about you that have legal or similar significant effects.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month, as required by the GDPR.

10. Cookies

Cookies help us provide you with a better website experience by enabling us to monitor which pages you find useful. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

We use different types of cookies:

Essential cookies: Required for the website to function properly
Preference cookies: Remember your settings and preferences
Analytics cookies: Help us understand how visitors interact with our website
Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can control cookies through your browser settings. For detailed information about the cookies we use and how to manage them, please visit our Cookie Policy.

11. Children's Privacy

Our service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us at:

Email: [email protected]

14. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde):

Datenschutzbehörde
Barichgasse 40-42
1030 Vienna, Austria
Telephone: +43 1 52 152-0
Email: [email protected]
Website: www.dsb.gv.at